Blue Pin Customer Service Excellence (CSE-C) Information

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Want to sharpen your customer service skills? You have come to the right place!
Our Blue Pin Customer Service Excellence Certificate is designed to give you the tools to succeed in a client-driven environment. 

This certificate requires successful completion of the following:

- Conflict Resolution (HRM11)
- Managing Customer Service (CSE01)
- Skills You Need for Workplace Success (CSE03)
- Assertiveness and Self Confidence (DAS02)
- Being a Team Player (CSE05)
- Communication Strategies (DCS01)

See individual courses for more information. 

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Certificates Details


Please read the entire description and check PreRequisites for Micro-Credential & Certificate Requirements.
 
Classes in this Certificates may be taken in any order.
 

Courses Available for this Certificates

Assertiveness & Self-Confidence (DAS02) : Mandatory
You’re great. It’s time you started believing it. Even if you have strong technical skills, a lack of self-confidence and assertiveness can put limits on you ......(more)
Being A Team Player (CSE05) : Mandatory
It really does make the dream work! Good teamwork is essential for any organization to thrive. The best teams are always more than the sum of their parts, si ......(more)
Communication Strategies (DCS01) : Mandatory
Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? Can you think of a time when you met someone for the ......(more)
Conflict Resolution (HRM11) : Mandatory
Conflict gives us a chance to grow, even when it’s uncomfortable. In this course, you will learn how to handle workplace conflicts positively and productively. ......(more)
Managing Customer Service (CSE01) : Mandatory
Great customer service isn’t just about solving problems – it’s about creating the kind of memorable experiences that keep customers coming back! This in-person ......(more)
Skills you Need for Workplace Success (CSE03) : Mandatory
You’ve got the education. You’ve got the experience. Now, it’s time to take your resume to the next level. Become a triple threat in the job market with top not ......(more)