Blue Pin Customer Service Excellence (CSE-C) Information

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To register for this certificate, please scroll to 'Begin Registration' or call 780-539-2975.

The Blue Pin Service Excellence Certificate is a practical, skills-forward program designed to strengthen the behaviours that drive standout service in any workplace. Through a series of interactive workshops, learners build the communication, confidence, and people-skills needed to work effectively with customers, colleagues, and teams, even in high-pressure situations.

Participants develop tools for active listening, asking better questions, assertive communication, and reading non-verbal cues, then apply those skills to real workplace scenarios such as managing service standards, handling difficult conversations, resolving conflict, and improving teamwork. Graduates leave with a stronger service mindset, clearer professional presence, and a repeatable approach to creating engaged employees and satisfied customers.

Learners will be able to:
 
  • Communicate clearly and professionally using listening, questioning, and assertiveness tools
  • Resolve conflict using practical frameworks and intervention strategies that support win-win outcomes
  • Lead and reinforce a customer service culture through procedures, measurement, and continuous improvement 
  • Strengthen teamwork by understanding team roles, preventing common breakdowns, and applying improvement strategies 
  • Build confidence and self-management skills to handle setbacks, feedback, and challenging interactions more effectively

This certificate requires successful completion of the following:
 
Each course is one full day, delivered in-person or online. Each course in this certificate is delivered live and is instructor-led. See individual courses for more information. 
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Certificate Details


Please read the entire description and check PreRequisites for Micro-Credential & Certificate Requirements.
 
Classes in this Certificate may be taken in any order.
 

Courses Available for this Certificate

Assertiveness & Self-Confidence (DAS02) : Mandatory
You’re great. It’s time you started believing it. Even if you have strong technical skills, a lack of self-confidence and assertiveness can put limits on you ......(more)
Being A Team Player (CSE05) : Mandatory
It really does make the dream work! Good teamwork is essential for any organization to thrive. The best teams are always more than the sum of their parts, si ......(more)
Communication Strategies (DCS01) : Mandatory
Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? Can you think of a time when you met someone for the ......(more)
Conflict Resolution (HRM11) : Mandatory
Conflict gives us a chance to grow, even when it’s uncomfortable. In this course, you will learn how to handle workplace conflicts positively and productively. ......(more)
Managing Customer Service (CSE01) : Mandatory
Great customer service isn’t just about solving problems – it’s about creating the kind of memorable experiences that keep customers coming back! This in-person ......(more)
Skills you Need for Workplace Success (CSE03) : Mandatory
You’ve got the education. You’ve got the experience. Now, it’s time to take your resume to the next level. Become a triple threat in the job market with top not ......(more)